Clothes Mentor Online Sales FAQ

Where do your products come from?

Our customers bring their gently used and like new items to sell to us at the local Clothes Mentor store locations. We pay cash on the spot for gently used items in good condition and current styles such as apparel, designer handbags, jewelry, shoes and accessories. Buying is based on individual store needs. Please click here for more information on how it works.

How and when will my items be shipped?

We provide free shipping nationwide on all orders $100 and over ($7.99 Flat rate for other orders).

All items are shipped via US postal and you will receive a tracking number after we have shipped your order. We will do our best to fulfill orders within 1-3 business days. Shipping times will vary based on your location. Please note we do not ship international.

We also offer in-store pickup. This option will appear at checkout under shipping/pickup methods.

The items will be ready for pickup immediately and can be picked up at any time during our normal business hours at the location listed for each product (NOTE: Store may be closed on major holidays).

Please allow 1-2 days to receive shipping tracking status. Orders placed on Friday, Saturday, or Sunday will not usually ship out until Monday. Thank You!

Where is the in-store pickup option?

After adding an item to your cart you will see the option for in store pickup at checkout. Please select this option only after you’ve double checked the address of this specific location. Items will be ready for pickup one hour following purchase and only during regular business hours.

Have all designer items been authenticated?

All stores cover an authentication process before buying and selling any designer items. Some items will also be authenticated by a third party which will be noted in the description of that item. If you have any particular questions on the details it is best to reach out to the store directly.

Can I order products in additional sizes or colors?

Almost all of our items are unique and do not come in size or color variations as we buy directly from the community. There may be times we have multiples of the same item so be sure to use the search features to narrow down your product search.

What should I do if I have questions about the product for sale?

You can find details about contacting specific locations on our Contact Us page.

What is your return policy?

Online orders placed for shipping are final sale.
Online orders which are picked up in-store will follow the store return policy of the specific location the order/pickup takes place. Please contact the store directly for questions on their return policy.
Should you find any issues with your online order we would like to know about it and ask that you please contact the store you ordered from directly.

What payment formats are available?

Payment methods

We gladly accept most major credit cards including Apple Pay & Google Pay.

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Elo
  • Google Pay
  • JCB
  • Mastercard
  • Shop Pay
  • Visa

Will I receive Club CM Rewards points for my purchases?

Yes, you will receive 1 point per dollar spent. Please be sure to use the same phone number or e-mail address as your in-store loyalty account when completing your order. NOTE: Currently we do not offer the ability to redeem loyalty rewards or in-store coupons at our online store however we will look into offering this option as soon as possible.

How do I track my order?

After you place an order you will receive a confirmation e-mail. The e-mail will contain a link to your order tracking page. If you are unable to track your order using the process above please Contact Us.

Do you ship international?

Sorry, we currently do not offer international shipping.

Selling to Clothes Mentor

What kind of items do you buy?

At Clothes Mentor we buy women’s clothing Sizes 0-26, apparel, shoes, handbags, accessories, and designer items. We are looking for items that are in great condition, current styles and current demand which may vary by location. Please contact your local store directly for specific buying questions.

How do you determine how much you will pay me for my items?

We price all of the items that we purchase using our computer matrix. Most of our items are priced at about 1/3 to 1/2 of the original retail price, and then we pay you approximately 1/3 to 1/2 of that.

Mon - Fri 10am - 8pm, Sat 10am - 7pm & Sun 12pm - 6pm

#240 Clothes Mentor Columbus Ga